Online Store
Is there any extra costs to the prices we see (e.g delivery, vat etc.)
All our prices have no hidden costs, so you will pay the price you see. All printing comes with FREE delivery too
Are my leaflets or flyers subject to VAT?
VAT on flyers (and only flyers) are normally zero rated with the following exceptions: VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free (Or discounted) Admission With This Flyer"; VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design; VAT is chargeable if the flyer is to be used as a Postcard. A more detailed description of VAT print rules & regulations is a available from HM Revenue & Customs. All Flyer prices are set at zero rated if after ordering the flyer is deemed under the current VAT regulations to incur VAT at standard rate we will notify you before we go to print. In the event that we are unable to ascertain whether the flyer is zero rated or standard rated, VAT will be charged at standard rate and with your agreement we will seek clarification from HM Customs & Excise if they advise us your job is zero rated we will refund you.
Yes, No information we collect for order processing or from enquiries is shared with any other company or website ever!
Can I choose the materials and finish for my order?
Absolutely. If you would like your items on different paper or have a different finish to the ones available in our online store please contact us.
What payment methods do you accept?
Our checkout is powered by PayPal, which you don't need to be a member of to use! You can pay with American Express, MasterCard, Visa, Switch / Maestro, Solo, Visa Electron / Delta and of course the normal PayPal method for people who have a PayPal account. Contact us is you would like to pay via bank transfer, cheque or cash.
How will I know if my order has gone through?
Once you have gone through the payment process and uploaded your artwork, you will receive a confirmation e-mail outlining details of your order.
How do I make an order online?
We want to make ordering online as simple and easy as possible for you. Simply choose what item you wish to buy, single or double sided, the size, paper weight and how many and that’s it!
Delivery
Can I change my delivery address?
We ask that you carefully plan your final destination for the print as it is very difficult to process delivery changes once your order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our despatch department is already scheduling your delivery date and preparing your labels delivery changes are time consuming and costly for us and we ask that you try to avoid them. Unfortunately this means we would not be able to change the address once you have placed your order.
When will my item be delivered?
We will send you via email an estimated date of delivery. If there are any changes to this we will notify you as soon as possible.
Design
I don't have any artwork. Can you create my designs?
Certainly! Our talented design team can create your artwork. Just contact us with your design requirements.
Cyan, Magenta, Yellow and Black. These are the standard colours used in Full Colour Printing and, combined, can create virtually any colour.
Can I supply my own artwork to be used?
Yes of course, please view our Supplying Artwork page from the bottom menu.
I would like a bespoke job, what shall I do?
Please send us a message, detailing the job required or give us a call on (01259) 762917.
Printing
Bleeds are a little tough to get your head around initially so we have tried to explain them in as simple a terms as possible. The bleed is the area of the artwork that will be trimmed off. If you do not provide bleed your print will have white edges on it as the guillotine blade bends 1-1.5mm through the paper stack when trimming. By using our templates you will ensure text/images are not trimmed off. We require a 2mm bleed around all your artwork (except posters which need a 6mm bleed). For more information go to our supplying artwork section.
Print Ready Files are artwork files that have been optimised for instant printing. They require no readjustment by our designers. So sending us Print Ready Files is the best possible way to ensure you receive your order quickly.
'Gsm' is grams per square metre, ie. a square metre of 250gsm card, placed on the scales will weigh just that. This will probably seem pretty meaningless though so I'll give a few comparisons. The paper that is sold by the ream (500 sheets) and used in printers or copiers is usually 80-90gsm. You can buy 160gsm card in print shops in packs - this will go through your printer fine and can be used for backgrounds on cards but is much too light for making card blanks. Any card that is 200gsm or more is classed as 'board' but we wouldn’t recommend anything less than 280gsm for business cards, postcards etc.
DL is 210 x 99mm, 8.3 x 3.9 inches, the standard size of compliment slips.
A0 is 841 x 1,189 mm, 33.1 x 46.8 inches.
A1 is 594 x 841 mm, 23.4 x 33.1 inches.
A2 is 420 x 594 mm, 16.5 x 23.4 inches.
A3 is 297 x 420 mm, 11.7 x 16.5 inches.
A4 is 210 x 297 mm, 8.3 x 11.7 inches.
A5 is 148 x 210 mm, 5.8 x 8.3 inches.
A6 is 105 x 148 mm, 4.1 x 5.8 inches.
A7 is 74 x 105 mm, 2.9 x 4.1 inches.
General
When paying online you must pay via Paypal or credit/debit card. You can contact us if you would like to pay via bank transfer, cash or cheque. .
When will I receive my invoice?
Your invoice will be sent once you have placed your order. Full payment must be received before the design or printing process begins.
What happens if I cancel my order?
If you want to cancel your order you must inform us in writing or via email. Any costs incurred for work already carried out up to the date of receiving the written notification will be charged for. There will also be an administration charge of £15.00 and a 5% charge of the total value of the original order before you are refunded.
Can I place orders over the phone?
Yes of course. We will happily take orders over the phone, as only a small number of items can be ordered online. Call us on (01259) 762917 to place your order or to enquire about our other items.