Terms & Conditions

1. About us

1.1 Wee Print Ltd, a company registered in Scotland, company number ([Insert Company Number]), with its registered address at 28 Main Street, Turriff, AB53 4AD (“us”, “our”, “we”, “Wee Print”). We operate the website https://www.weeprint.co.uk (Website). 1.2 To contact us, please visit https://www.weeprint.co.uk/ask-jenny/ or email contact@weeprint.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 18.2.

2. Our contract with you

2.1 These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing. If an individual is placing an order on your behalf, you confirm that individual has the necessary authority to bind you to any order and Contract. 2.2 The Contract is the entire agreement between us in relation to its subject matter. 2.3 These Terms apply to both traders and consumers. The Terms will specify if certain provisions only apply if you are a trader or a consumer. The Terms adopts the definitions of a trader and consumer given in the Consumer Rights Act 2015. 2.4 Please read these Terms in full before you submit any order for Goods. Your attention is particularly drawn to clause 15.

3. Data Protection and Third-Party Services

3.1 E-commerce Platform (BigCommerce): Our store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored securely through BigCommerce’s data storage, databases, and the general BigCommerce application on secure servers behind a firewall. 3.2 Analytics (Google Analytics): We use Google Analytics to help us understand how our customers use and navigate the Website. This helps us improve our online experience. You can read more about how Google uses your Personal Information and how to opt-out by reviewing Google's Privacy Policy. 3.3 Marketing and Tracking (Facebook Pixel): We use the Facebook Pixel on our Website to measure the effectiveness of our advertising, understand the actions people take on our site, and deliver targeted advertising. This allows us to track conversions from Facebook ads and optimize our marketing campaigns. By using our site, you consent to the use of these tracking technologies.

4. Other terms that may apply to you

4.1 The additional terms, documents or policies available on our Website (together: “Policies”) also form part of the Terms and you agree to comply with them. 4.2 Any failure to follow any terms contained in the Policies shall also be considered a breach of the Terms.

5. Placing an order and its acceptance

5.1 Orders may be placed online via the Website. 5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate. 5.3 After you submit an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. 5.4 Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence.

6. Our goods

6.1 The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. 6.2 We reserve the right to amend the specification or description of the Goods if required by any applicable statutory or regulatory requirement. 6.3 The quality and/or resolution of any images, pictures, branding or other artwork displayed on the Goods shall vary and is entirely dependent upon the quality and/or resolution of Materials provided by you.

7. Content rules

7. Content rules

7.1 Any artwork, content or other materials which you provide to us in connection with the printing and/or production of the Goods (“Materials”) must not: (a) Be defamatory, obscene, offensive, hateful, or inflammatory. (b) Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age. (c) Infringe any rights of any other person, including privacy, copyright, database right or trade mark. (d) Breach any legal duty owed to a third party, or promote any illegal content or activity. 7.2 We may at our sole discretion and without prejudice to any other rights we may have decline to print and/or deliver any Goods which we reasonably believe is in breach of our content rules. 7.3 You shall indemnify us against all liabilities, costs, expenses, damages and losses suffered or incurred by us in connection with any claim made against us for actual or alleged infringement of a third party's rights arising out of our use of your Materials. 7.4 Promotional Use: By placing an order with Wee Print, you grant us permission to use images of your finished printed goods, including any bespoke designs or artwork contained within them, for our promotional purposes. This includes showcasing the work on our website, social media channels, and marketing materials. If you prefer that your artwork or finished goods are kept confidential and not used for these purposes, please notify us in writing before or at the time of placing your order, and we will happily respect your request.

8. Delivery

8.1 We offer FREE delivery on all our products to addresses within the UK. There are no hidden costs; the price you see on our website is the price you pay. 8.2 Deliveries will generally be made within 7 working days. Please be aware that standard free delivery may occur between 8:00 AM and 6:00 PM on a working day. 8.3 Your order may be delivered by DPD, Interlink, or Royal Mail depending on the product. 8.4 Signing and Checking for Delivery: Please ensure the goods are checked upon arrival before signing. Claims for courier damage cannot be pursued 48 hours after receipt. If your order is being dispatched directly to your customer, please ensure they are made aware of this requirement. 8.5 Occasionally our delivery to you may be affected by an Event Outside Our Control (see clause 17).

9. Quantities

9.1 Wee Print will use reasonable endeavours to deliver the correct quantity of Goods ordered by you. However, you acknowledge that variations in respect of quantities are inherent within the printing industry. 9.2 If you are a consumer, Wee Print will (at our choice) provide a refund calculated on a pro-rata basis or replace the missing quantities. You will not be charged for any overages.

10. Title and risk

10.1 Title in the Goods shall not pass to you until we have received payment in full. 10.2 All Goods are carefully inspected and packed before delivery. The risk in the Goods shall pass to you once the Goods are passed on to our carriers.

11. Price of goods and delivery charges

11.1 The prices of the Goods will be as quoted on the Website. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. 11.2 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.

12. How to pay

12.1 Payment for the Goods is in advance. We accept most major debit and credit cards. 12.2 We will not dispatch your Goods unless payment has been made and securely received in full.

13. Cancellation

13.1 Please note that all orders once accepted by us, or orders where you have uploaded your artwork (whichever is earlier) cannot be cancelled, save for as expressly permitted by applicable law or if the goods are proven faulty. 13.2 Even where you are a consumer, you accept that as the goods are personalised for you, you do not have a standard right to cancel under distance selling regulations.

14. What to do if something is wrong the Goods

14.1 If you believe your goods are damaged or faulty, please send a picture and/or video of the product and packaging, clearly showing the fault, to contact@weeprint.co.uk within 48 hours of receipt. 14.2 Please include your name, order number, and a description of the fault. 14.3 If we ask you to do so, you must return the Goods to us. We will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

15. Our liability: your attention is particularly drawn to this clause.

15.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law. 15.2 If you are a trader, we will not be liable for any indirect or consequential losses you may suffer, including loss of earnings, profits, sales, business, or revenue. 15.3 If you are a consumer, we will not be liable for any unforeseeable losses. 15.4 Subject to clause 15.1, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods paid by you.

16. Our Intellectual Property Rights in the Website

16.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. 16.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use, but you must not modify the materials in any way.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control (Event Outside Our Control), such as natural disasters, pandemics, strikes, or transit courier failures. 17.2 If an Event Outside Our Control takes place that affects the performance of our obligations, we will contact you as soon as reasonably possible and arrange a new delivery date once the event is over.

18. Communications between us

18.1 When we refer to "in writing" in these Terms, this includes email. 18.2 Any notice or other communication given under or in connection with the Contract must be in writing and sent to contact@weeprint.co.uk.

19. Disputes with us

19.1 In the first instance, you agree to raise any disputes with us directly to our customer service team by emailing contact@weeprint.co.uk or by visiting https://www.weeprint.co.uk/ask-jenny/. 19.2 The Contract is governed by Scottish law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the Scottish courts.

20. General

20.1 Variation: We may from time to time vary these Terms. We will notify you of any variations by displaying the latest version on our Website. 20.2 Severance: Each paragraph of these Terms operates separately. If any court decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect. 20.3 Third party rights: The Contract is between you and us. No other person has any rights to enforce any of its terms.